Last Updated: January 2025
By accessing and using the technical support services for financial infrastructure provided through this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and our organization. If you do not agree with any part of these terms, you must immediately discontinue use of our services.
We reserve the right to modify, update, or change these terms at any time without prior notice. Continued use of our services following any modifications constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically.
As a user of our technical support services for financial infrastructure, you agree to comply with the following obligations:
Our technical support services are designed to assist with the maintenance, troubleshooting, and optimization of financial infrastructure systems. However, the following limitations apply:
We may perform scheduled maintenance that temporarily affects service availability. While we strive to minimize disruption, we cannot guarantee zero downtime. Critical security updates may be implemented without advance notice.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We shall not be liable for any modification, suspension, or discontinuance of services.
All content, software, documentation, tools, methodologies, and materials provided through our technical support services are protected by intellectual property laws and remain the exclusive property of our organization or our licensors.
This includes but is not limited to:
Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services solely for your internal business purposes. You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any of our intellectual property without explicit written permission.
By submitting technical information, error logs, or other data to us for support purposes, you grant us a non-exclusive license to use such information solely for providing technical support services and improving our offerings.
To the maximum extent permitted by applicable law, our organization shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our technical support services.
We specifically disclaim liability for:
In no event shall our total aggregate liability exceed the amount paid by you for services during the twelve months preceding the claim. This limitation applies regardless of the legal theory upon which the claim is based.
You agree to indemnify, defend, and hold harmless our organization, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses arising from:
In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, the parties agree to first attempt to resolve the matter through good-faith negotiations. Either party may initiate this process by providing written notice to the other party describing the nature of the dispute.
If informal negotiations fail to resolve the dispute within thirty days, either party may submit the dispute to binding arbitration. The arbitration shall be conducted by a single arbitrator in accordance with established arbitration rules. The arbitrator's decision shall be final and binding upon both parties.
These Terms and Conditions shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the appropriate jurisdiction.
You agree that any dispute resolution proceedings shall be conducted only on an individual basis and not as a class, consolidated, or representative action.
We recognize the sensitive nature of financial infrastructure systems and are committed to maintaining the confidentiality of information shared during technical support interactions.
Both parties agree to maintain the confidentiality of proprietary information, technical specifications, system configurations, and security protocols disclosed during the provision of services. This obligation survives termination of services.
We implement industry-standard security measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for implementing appropriate security measures on your systems.
Either party may terminate services upon written notice. We reserve the right to immediately suspend or terminate your access to services if you breach these terms, engage in fraudulent activity, or pose a security risk to our systems or other users.
Upon termination, all licenses granted to you shall immediately cease, and you must discontinue all use of our services and materials. Provisions regarding intellectual property, limitation of liability, indemnification, and dispute resolution shall survive termination.
These Terms and Conditions constitute the entire agreement between you and our organization regarding the use of technical support services and supersede all prior agreements and understandings.
If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.
You may not assign or transfer these terms or your rights hereunder without our prior written consent. We may assign these terms without restriction.